Frequently Asked
Questions
What age residents does the home accommodate?
What is it like to live at Rose Lodge?
How many rooms does the home have?
Is my pet allowed in the home?
Can I bring my own furniture, telephone and TV
into my room?
How does the home deal with the challenges of dementia?
Does the home support wheelchair
access?
When am I able to see visitors?
How does the home stay in touch with relatives who cannot visit?
Do I have a say in the running of the home?
How independent can I be?
I tend to wander and get myself lost - Is Rose Lodge safe?
What adapted bathing facilities do you have?
Can I smoke at Rose Lodge?
What Quality Assurance measures do you implement at the
home?
What training do your staff receive?
Do you have a daily paper?
What is the food like?
What activities do you organise?
What other services do you provide?
What are the costs?
Can I view your inspection reports?
Q: What age
residents does the home accommodate?
A: The home caters for adults aged 50 and older and specialises in dementia
care.
Q: What is it like to live at Rose Lodge?
A: If you were to ask 10 residents that question, you would get 10 different
answers. At Rose Lodge we are resident-centred and so we give every resident as much freedom and independence as
possible to live their own lives. However they would all tell you that Rose Lodge is a small friendly home with a
relaxed atmosphere and an interesting activities programme, and with staff that genuinely care for
you.
Q: How many rooms does the home have?
A: The home has 22 single rooms and 2 double rooms.
Q: Is my pet allowed
in the home?
A: Yes in principle, it will depend on the pet and impact on other
residents.
Q: Can I bring my own furniture, telephone and
TV into my room?
A: Yes, if fact we actively encourage you to bring your own treasured person items, mementoes and small pieces of
furniture. And we will decorate your bedroom in your favourite colour scheme. We want this to be your home and for
you to be comfortable, surrounded by your personal belongings and memories.
Q: How does the home deal with the challenges of
dementia?
A: The home has an experienced and well-trained care team and our care
philosophy is 'to see the person first and the dementia second'. What that means is that we try and see the world
from your perspective and we understand that living with dementia can be very
frustrating.
By understanding you as a person, we can better support you
as you go about your daily life. At Rose Lodge you can just be who you are and know there are skilled people around
that will support you.
Q: Does the home support wheelchair
access?
A: Yes and there are many facilities
available to make getting around the home easy.
Q: When am I able to see visitors?
A: Here at Rose Lodge your visitors are welcome anytime
including mealtimes. You can meet them
in the lounge, on our outside terrace or in your own bedroom. And of course you are very welcome to go out with
them whenever you like.
Q: How does the home stay in touch with relatives who cannot visit?
A: The home sends a by-monthly newsletter, and gets together with the
relatives every quarter to discuss the home's plans. And of course you can always call them when you
like.
Q: Do I have a say in the running of the home?
A: Yes you do. We have regular resident
meetings where we involve you in our plans for the home and where you can raise any general questions or issues. We
pride ourselves in being resident-centred and that means we do everything we can to support each resident. Rose
Lodge is not an institution with inflexible routines - it is a home.
Q: How independent can I be?
A: When you choose to live at Rose Lodge, this will be your home, and you can
be as independent as it is safe to do so. You can decide where to have your meals, when to have your bath etc, and
you are free to explore the home and gardens, and we encourage you to stay as independent and active as
possible.
We will support you in keeping up any activities or hobbies that you enjoy
at the moment or even to start new hobbies. Safe in the knowledge that 24-hour care is available, you can relax and
enjoy your years at Rose Lodge.
Q: I tend to wander and get myself lost - is Rose
Lodge safe?
A: Rose Lodge is a very safe home and you can freely wander the home and the gardens. To
protect residents who easily get lost, it is almost impossible to leave the home by accident and get lost outside
the home, though of course you can leave the home when accompanied with a relative, friend or one of our
carers.
Q: What adapted bathing facilities do you have?
A: We have facilities that enable smoking without impacting other
residents.
Q: Can I smoke at Rose Lodge?
A: We have facilities that enable smoking without impacting the other residents.
Q: What Quality Assurance measures do you implement
at the home?
A: Internal reviews are completed
monthly by our Home Manager who ensures standards of care are actively managed. We also undertake surveys with
residents, relatives, friends and professionals such as GP's and District nurses and we respond to those surveys in
our home's development plan.
Q: What training do your staff
receive?
A: It is a condition of employment that all care staff undergo training to
NVQ level 2 in Direct Care and participate fully in all mandatory training. We try to ensure through our rigorous
recruitment procedure that all staff employed have a range of experience and qualifications.
We are aware and place great emphasis on the need for staff to compliment their NVQ’s
with specialist training. For 2010 we have introduced a new training plan which includes
the introduction of a new
four-day Person Centred Care training programme for all staff and specialist Dementia Care Mapping Technique
training for selected care staff members.
Q: Do you have a daily paper?
A: Yes we do, in fact we have two daily papers delivered, a national
and a regional newspaper. We can have other newspapers delivered for you if
you have a favourite paper.
Q: What is the food like?
A: Our cooks prepare all meals
in the home with fresh ingredients, and the meals are wholesome and 'homely'. We offer a choice of meals for
breakfast, lunch and supper.
Q: What activities do you organise?
A: We pride ourselves on our activities programme which sets us
apart from other homes. Our communal activities include physical exercise, massage and manicures, Crafts, Drama
Fun, Reminiscence, pub quiz's, Piano playing and a choir.
On most days there is at least one
group activity. Our activities coordinator and the carers support residents in doing individual activities. We also
encourage residents to get involved with day to day domestic activities such as preparing vegetables, hovering or
painting, as these are often very satisfying. We organise outings to gardens, theatres etc, and we celebrate
seasonal events such as Guy Falks, Christmas etc.
Q: What are the costs?
A: Our weekly rate is £500 to £600 per week, depending on the room you choose
and how much assistance you need with washing, dressing etc. Services such as hairdressing are additional and
charged at cost.
Q: What other services do you provide?
A: We have a weekly
hairdresser, and a private chiropodist and provide access to specialist NHS services as
required.
Q: Can I view your inspection reports?
A: Our inspection report is available to view on the Care Quality
Commission's website http://www.cqc.org.uk/
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