Privacy Policy

Effective date: 10 April, 2019

Eminence care Ltd (Rose Lodge) (“us”, “we”, or “our”) operates the http://roselodgecarehome.co.uk website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for www.roselodgecarehome.co.uk (Rose Lodge) is managed through Free Privacy Policy and Rose Lodge.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Privacy Policy, accessible from our blog site http://dementiacaredevon.co.uk

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Dementia Care Devon (Rose Lodge) uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Dementia Care Devon (Rose Lodge) will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Dementia Care Devon (Rose Lodge) may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Dementia Care Devon (Rose Lodge)
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Establishing a Browser Cookie Control Policy

Every major browser makes it easy to manage cookies. However, the process does vary from one browser to the next. Let’s look at how you can manage cookie policy in the desktop versions of Chrome, Firefox, Microsoft Edge, and Internet Explorer.

Chrome

Open the settings menu and use the Search settings field to search for “cookies.” This will return the Privacy settings. You can also find this section by scrolling to the bottom of the settings menu, selecting Show advanced settings, and locating the Privacy section.

From the Privacy settings, select the Content settings option. By default, all first and third-party cookies are accepted — a setting which Chrome refers to as Allow local data to be set (recommended). If you aren’t happy with this policy, alternatives include:

• Keep local data only until you quit your browser: Select this option to accept cookies but the delete them when you exit the browser.
• Block sites from setting any data: Select this option to completely disable all cookies.
• Block third-party cookies and site data: If you don’t want to allow third-party cookies, select this checkbox.
• Manage exceptions: Press this button to manage the list of sites that operate with a site-specific cookie policy.

Firefox

To manage cookies in Firefox, open the browser menu, select Options, and then select the Privacy tab. In the History section, select the drop-down menu item to Use custom settings for history, and then select from the following options:

• Deselect the default option to Accept cookies from sites to completely disable cookies.
• From the Accept third-party cookies drop-down menu you can choose to accept all third-party cookies, only those from sites you’ve visited previously, or block third-party cookies entirely.
• Select the Exceptions button to manage a list of websites with a cookie policy different from the browser policy.
• From the Keep until drop-down menu, opt to keep cookies until they expire or delete them when Firefox is closed.

Edge

Managing cookies in Microsoft’s newest browser is straightforward. First, open the browser settings menu. Scroll to the bottom and click on View advanced settings. Scroll to the bottom again and you’ll find a Cookies drop-down menu. There are three self-explanatory options available in this menu:

• Don’t block cookies (selected by default)
• Block all cookies
• Block only third-party cookies.

Notably absent from this menu is any way to delete cookies each time the browser is closed.

However, you can make that happen by going back to the primary settings menu (click the « button at the top of the Advanced Settings menu).

Next, select the Choose what to clear button below Clear browsing data. Select just the Cookies and saved website data option, and then select the toggle to Always clear this when I close the browser.

Internet Explorer

Managing cookies in IE 9, IE 10, and IE 11 is handled in the same way.

First, open the Internet Options menu. Next, select the Privacy tab. From the Privacy tab, select the Advanced button. From the next menu you can establish a policy for both first-party and third-party cookies. In addition, you can select a checkbox to override the cookie policy and Always allow session cookies.

If you would also like to delete all cookies every time you close Internet Explorer, go back to the General tab and select the checkbox to Delete browsing history on exit. Finally, select the Apply button at the bottom of the Internet Options menu to save and apply your changes.

Managing Cookies on Your Mobile Device

Managing cookies on mobile devices can vary from the process of managing cookies in a desktop browser.

This is primarily because most mobile operating systems include a native browser. In addition, mobile browsers may not offer all the same options as their desktop siblings, and this can further complicate matters.

Let’s look at managing cookies on iOS, Android, and Blackberry devices.

Apple iOS

If you use Safari on iOS, you can manage cookie policy by opening the Settings app, scrolling down and selecting Safari, and then scrolling down until you see the Block cookies option. The Block cookies menu will display four options:

• Always block
• Allow from Current Website Only (first-party cookies)
• Allow from Websites I Visit (default option, allows limited third-party cookies)
• Always Allow.

If you don’t use Safari on your iPhone, there’s a good chance you use Chrome instead. Chrome on iOS makes it possible to delete cookies but not to manage cookie policy.

To delete cookies, open the Chrome menu and select Settings. Scroll down and select Privacy. Scroll down again and select Clear Browsing Data. Select the types of data you want to delete, making sure to select Cookies, Site Data, and then select the option to Clear Browsing Data.

Another option for Chrome users on iOS is to browse using an incognito tab, and make sure to close the tab prior to closing the browser. That way, no cookies will ever be stored beyond the current browsing session.

Android

Many Android devices ships with a built-in browser. Unfortunately, these browsers vary from one manufacturer and phone model to the next. As a result, managing cookies in these browsers varies considerably. However, in general, what you need to do is open the browser, find the settings menu, and locate the privacy settings.

Things are a little more straightforward for users of Chrome on Android. To manage cookie policy, open the browser, find the menu, and select Settings. Navigate to Site Settings and select Cookies. From this menu you can toggle cookie acceptance on or off, decide whether to Allow third-party cookies, and manage a list of websites excluded from the cookie policy.

Blackberry

Some of the latest Blackberry devices are powered by Android. As a result, managing cookies in those devices will fall under the Android section above. However, a few Blackberry devices do run Blackberry 10. To manage cookie policy for the built-in Blackberry 10 browser, follow these steps:

• Launch the browser and open the browser menu.
• Select Settings and then Privacy and Security.
• From this menu you can toggle cookie acceptance on and off, manage a list of website exceptions, and clear all cookies.
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Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Email Marketing Messages & Subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so directly from our email “admin@roselodgecarehome.co.uk” or through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
In some cases we may send out newsletters directly from our website email account (admin@roseldogecarehome.co.uk)

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider as indicted within any marketing material sent by Eminence care Ltd / Rose Lodge care home.

Our EMS providers are; Dotmailer and Mail-chimp. We hold the following information about you within our EMS systems;

• Email address
• I.P address
• Subscription time & date, authentication methods and preferred marketing material subscribed to
• Your name and conventional mail address and telephone number if supplied at the time of subscription

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: admin@roselodgecarehome.co.uk
• By visiting this page on our website: http://dementiacaredevon.co.uk/privacy-policy
• By phone number: 01395227071
• By mail: Rose Lodge, 2 Isca Road, Exmouth, EX8 2EZ